Comments on: HP Service is Scared of a little Bug

By: David

David — Sat, 17 Jul 2010 05:11:59 +0000

They crap on the pcb. Their crap is corrosive

By: David

David — Sat, 17 Jul 2010 05:08:59 +0000

about 12 years ago when I was a computer tech. Retired now. I received a Toshiba Laptop to repair. I noticed a nasty smell when I started to work on it. After opening the case I found it to be infested by a large number of live cockroaches. I quickly bagged it so the shop would not become infested. I notified the customer that the warranty was void and reported the serial number to toshiba so the user could not clean it up and take it somewhere else. It was one of the more disgusting experiences of my career
Even ONE cockroach can cause irreparable damage to a circuit board with the nasty deposits they leave.

By: runswithscissors

runswithscissors — Thu, 15 Jul 2010 22:03:14 +0000

coated in plastic huh?

Then how do you explain the hundreds of little soldier joints on the underside or the fact that touching it with any piece of metal anywhere will fry it dead to rights?

And no there are millions of failure points on boards that would not cause burning. The fact that it is a slimline leads me to believe it overheated and created faulty soldier joints.

By: Dave

Dave — Sun, 16 May 2010 13:54:41 +0000

Didn’t you initially call them because the computer was buggy? I mean they should completely understand when they open it up and find a bug in it. No, but really the bugs are attracted to the heat and they like to eat glue. With all the feces and such they can drag in things can be pretty mucked up by them. If you’re disappointed about them not doing the work because of one solitary bug where would you suggest they draw the line? 3 roaches? What if they just didn’t dig enough and there are really more roaches around.. or perhaps they did pull the roaches out and send it back and that solitary roach was knocked out of its hole during shipping. Anyways.. sorry you couldn’t get it covered.

By: fernando

fernando — Sun, 21 Feb 2010 21:24:27 +0000

You are right nobody wants to have a infestation in their own house cause of somebody else computer but onve they deemed it infested they will not take it back. even if you have a problem that is their fault im in a lawsuit process now with them cause they told me to proffesionally clean it send it back and they would do anything to it the second time these people are @#$& then they computer has a recall and they wont even fix it and i have two with the problem I know i will never buy hp again

By: JackR

JackR — Sat, 19 Dec 2009 13:51:01 +0000

You are CORRECT!

By: very unhappy cust

very unhappy cust — Mon, 16 Nov 2009 17:15:12 +0000

I too sent 2 laptops bought at the same time for repairs bacause of a faulty mother board on both and the wireless system wouldn’t work both laptops are extremely overheating thats why the warranty on these was extended to 3 years. they returned the laptops deemed infested. what is to say that the extreme heat coming from the laptop attracted bugs i guess that will be a case for my lawyer to prove i think they use it as an excuse to not do what the are supposed to I too will never buy another HP product and we will see them in court

By: Unhappy HP customer

Unhappy HP customer — Tue, 20 Oct 2009 23:02:01 +0000

Although I got worning from my friend that HP service sucks still I got a HP laptop for $800 and I used it for just 5 months and one fine day the power did bring the system live anymore. I sent it to HP service centre and I got a nice reply from them that “the warranty for this computer was completely VOID due to INSECT INFESTATION”.
I will never get a HP product in my entire life.

By: sam

sam — Sun, 01 Feb 2009 09:00:01 +0000

@ agent 829310

I appreciate your sentiment, it really does blow, but we’ve cooled off and are giving HP support another try; we’ve had a few DV9000 series HP laptops going in for extended warranty work lately and the transactions have been pretty smooth.

-Sam

By: sam

sam — Sun, 01 Feb 2009 07:53:19 +0000

@ Patrick Britton

I didn’t explain the context of this situation; this was a customer’s computer, in fact, the customer was a rental company who had been renting out this computer for months prior to this issue, so who knows when or where the bug got in.

And for the record, we make a point of keeping a clean shop.

-Sam